Introduction

Connect5 ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us for custom bag manufacturing projects.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Information

We may collect the following personal information when you:

• Fill out quote request forms
• Contact us through our website
• Subscribe to our newsletter
• Engage with our services

This information may include:

• Name and contact details (email, phone, address)
• Company name and business information
• Project requirements and specifications
• Design files and product requirements
• Communication preferences

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website information

How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

• Processing and responding to quote requests
• Providing custom manufacturing services
• Managing project communications
• Delivering products and services

Business Operations

• Improving our website and services
• Analyzing usage patterns and preferences
• Conducting market research
• Maintaining business records

Communication

• Sending project updates and notifications
• Responding to inquiries and support requests
• Providing relevant industry information (with consent)
• Marketing communications (with explicit consent)

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

• Trusted partners who assist in delivering our services
• Shipping and logistics partners
• Technology service providers
• Payment processing services

Legal Requirements

• When required by law or legal process
• To protect our rights and property
• To ensure safety and security
• In connection with business transfers or mergers

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encrypted data transmission (SSL/TLS)
• Secure data storage systems
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:

• Duration of business relationship
• Legal and regulatory requirements
• Resolution of disputes
• Business record-keeping needs

When personal information is no longer needed, we securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

International Data Transfers

As a global manufacturing company based in Cambodia, we may transfer your personal information across international borders. We ensure appropriate safeguards are in place to protect your information during such transfers, including:

• Contractual data protection clauses
• Adherence to international privacy frameworks
• Regular privacy impact assessments

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These technologies help us:

• Remember your preferences
• Analyze website usage
• Improve website functionality
• Provide relevant content

You can control cookie settings through your browser preferences, though this may affect website functionality.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries within 30 days of receipt.

Regulatory Compliance

This Privacy Policy is designed to comply with applicable data protection laws, including:

• European Union General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Cambodia Law on Electronic Commerce
• Other applicable regional privacy laws